1. Who we are
Ads Camps Digital Marketing is a trading name of WA Elite Services Pty Ltd (ABN 63 631 357 858). We are a digital marketing agency based in Perth, Western Australia, working only with home service businesses. Our services are pay-per-click advertising (Google Ads, Facebook Ads and Bing Ads), search engine optimisation (SEO), website development and business start-up setup. We work remotely with clients across Australia.
In this policy, “we”, “us” and “our” mean WA Elite Services Pty Ltd trading as Ads Camps Digital Marketing.
2. The information we collect
When you fill in our consultation booking form or call us, we may collect your full name, email address, phone number, business name (if any), the service or trade you provide, and your location (suburb or postcode).
When you visit our website, analytics and advertising tools may collect information about the device you use, including your IP address, the site that referred you, the pages you visit and how long you spend on them.
We only collect personal information that we need to respond to you and provide our services.
3. How we collect your information
We collect your information in three ways:
- When you fill in a booking or enquiry form on adscamps.com.au. Our booking form is loaded from app.adscamps.com.au, our own customer relationship management (CRM) system.
- Through cookies and tracking technologies on our website (see Section 9).
- When you call us on 0488 880 662 to make an enquiry.
4. How we use your information
We use the information we collect to:
- Respond to your enquiries and bookings
- Provide free consultations
- Provide the services you engage us to perform
- Send you marketing communications you have agreed to receive
- Advertise and promote our services
- Comply with our legal and regulatory obligations
We never sell your information.
5. Who we share your information with
We give a small number of service providers access to personal information so we can provide our services. These include:
- Google, for website measurement and advertising
- Meta, for measurement and advertising on Facebook and Instagram
- The providers that host our CRM system at app.adscamps.com.au, which manages enquiries and bookings
- Our website hosting and email service providers
These providers may only use the information for the purpose we give it to them. They may not use it for anything else or pass it to anyone else.
We do not give, sell or trade your information to anyone else. We will disclose personal information to the relevant authorities if the law requires us to.
6. Transferring your information overseas
Some of our service providers are located outside Australia. For example, Google and Meta store data on servers in the United States of America, and data is sent to these servers when you visit our website.
We take reasonable steps to make sure information sent outside Australia is protected to a standard at least equal to the Australian Privacy Principles. Google and Meta each have data protection terms that apply to the information they process for us.
7. How we protect your information
We take reasonable steps to keep your information secure. These include limiting access to people and systems that need it, using secure networks and systems, and encrypting data.
8. How long we keep your information
We keep your information only as long as we need it to provide the service you asked for, run our business, or meet our legal and commercial obligations.
If you are a prospective client, we keep your information for [RETENTION PERIOD: VERIFY WITH RON]. You can ask us to delete your information at any time and we will do so as soon as practicable.
9. Cookies
A cookie is a small text file a website stores in your browser. Our website uses cookies and similar tracking technologies to understand how visitors use the site and how our online advertising performs.
The website uses or may use the following tools:
- Google Analytics 4: to measure how visitors move through the website and how it performs
- Google Tag Manager: to manage the tracking tags on the website
- Google Ads: to track bookings and enquiries that come from Google Ads
- Meta Pixel: to measure visits from Meta ads and build advertising audiences from website visitors
These tools collect your IP address and details about your device and browser. Google and Meta handle this data under their own privacy policies. We do not link your IP address to your name or contact details.
You can change your browser settings to block cookies, although parts of the website may not work as intended. You can also control the ads Google shows you at My Ad Center.
10. Accessing and correcting your information
To access or correct the personal information we hold about you, email hello@adscamps.com.au. We will respond within 30 days. If we cannot give you full access, we will tell you why.
If retrieving the information would cost us a significant amount, we may charge a reasonable fee. We will tell you the estimated cost before we start.
11. Privacy complaints
You can make a privacy complaint using the contact details at the end of this policy. We will respond within 30 days.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner.
12. Marketing communications and the Spam Act
We only send marketing messages to people who have agreed to receive them. Every marketing message identifies us as the sender and includes a clear way to unsubscribe. You can also unsubscribe by emailing hello@adscamps.com.au.
We comply with the Spam Act 2003 (Cth). Unsubscribing from marketing will not stop important messages about services we are providing to you.
13. Children
Our website and services are intended for adults. We do not knowingly collect information from anyone under 18. If you believe a minor has given us their information, please tell us and we will delete it.
14. Changes to this policy
We may update this policy when our services or practices change. The “Last updated” date at the top of this page shows when it was last changed. By continuing to use our website, you accept the current version of this policy.
